About

FAQ

• Where is the store based?

  Singapore, Singapore

• How long will it take to receive my order?

  Delivery time for local orders may range from 2-5 working days after mailing out.

  Delivery time for international orders may take up to a month or more once mailed out, depending on your country and its restrictions.

  *please note that this is an estimate

• Do you accept orders placed outside of the US?

  Yep!

• About Tracking

  All orders would come with a tracking number that you can track at https://www.singpost.com/track-items

• Lost Packages

  If you suspect that your package has been lost, please contact your local post office regarding it. I am not responsible after i have sent out the packages. Thank you for understanding.

  In any case your package has been returned to me, i will notify you via email. I can either provide you a refund without the initial shipping cost, or a request to re-ship the product with a new shipping fee.

• Returns / Exchange

  All purchases made are final and returns will not be accepted unless your product is damaged.

  In any case your order has been shipped incorrectly, please contact me via email with your details regarding the issue.

• What is Storenvy?

  This store is created with Storenvy, an online store builder and marketplace for inspired brands. As a shopper, you can discover and buy items from multiple stores from all over the world and check out in one step at or open your own store for free.

• How do I pay for my order? Is it secure?

  The Storenvy checkout process is powered by both Stripe and PayPal, two of the most trusted online payment solutions on the web. Because of this, Storenvy has all the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.

• What if something is wrong with my order?

  If you have a problem with an order from this store, please contact the store directly, either through the Contact page or through your Storenvy account settings page.